Delete your Percep2 account
You can do this yourself, from inside the app, in about ten seconds. You do not have to email anyone, wait for approval, or explain why. It happens immediately and it cannot be undone.
Applies to the Percep2 mobile app · Last updated 16 August 2026
How to do it
Open the Menu
Launch Percep2 and tap Menu in the bottom tab bar.
Go to Account Settings
Tap Account Settings, then scroll to the bottom of the page to the section marked Danger Zone.
Confirm twice
Tap Delete Account. You will be asked to confirm twice — that is deliberate. After the second confirmation you are signed out and the account is gone.
There is no undo and no grace period. Nothing is archived, nothing sits in a recoverable state for 30 days, and support cannot bring an account back. If you think you might want the account later, sign out instead of deleting.
What gets deleted
All of the following is erased from our database the moment you confirm:
- Your account — email address, password hash, display name, date of birth, gender, country of origin and bio
- Your profile picture, removed from file storage
- Your last known coordinates and the time they were recorded
- Every message you have sent, in every chat — General, Open, Closed and private
- Your membership of every chat you had joined
- Your push notification tokens, so no device can receive a notification for you again
- Your blocks — both people you blocked and records of you being blocked
- Chats you had hidden or dismissed
- Messages you sent to Help & Support
- Your account type, subscription and feature usage records
This runs as a single database transaction. Either all of it is deleted or none of it is — there is no state where half your data survives.
What happens to chats you created
One thing cannot simply be deleted, and we would rather explain it than leave it vague.
If you created a chat that other people joined and talked in, deleting that chat outright would also destroy their messages — messages that belong to them, not to you. So instead:
| What | What happens to it |
|---|---|
| Open and Closed Chats you created | Deactivated — they stop accepting new messages and disappear from discovery. The link back to you is removed, so they are no longer attributed to any account. |
| Private chats you were in | Deactivated. Your side of the conversation is deleted; the other person's own messages remain until their retention window expires. |
| Area chats | Unaffected. These belong to the geographic area, not to any user, and nobody creates them by hand. |
| Other people's messages in your chats | Left alone, and deleted on the normal schedule — 7 days for Open Chats, 30 days for Closed and private chats. |
The practical result is that within 30 days of your deletion, nothing you were involved in remains anywhere in the system.
Backups and logs
Your data is removed from the live database immediately. Encrypted database backups are kept on a rolling window for disaster recovery and are overwritten within 30 days, after which no copy of your data exists in them either. Backups are never used to restore an individual account.
Server logs may briefly contain technical records of requests. They are rotated out on a short operational cycle and are not used to reconstruct a profile.
If you cannot open the app
Uninstalled Percep2, lost the phone, or locked out of the account? Email privacy@percep2.com from the address the account was registered with, with the subject line Delete my account.
We use the sending address to confirm it is really your account — which is why the request has to come from that address. We will delete the account and confirm by reply within 30 days, and normally much sooner. The deletion is the same one described above; nothing extra is retained because it went through email.
Uninstalling the app does not delete your account. Removing Percep2 from your phone leaves the account, your profile and your messages exactly where they were. Delete the account first, then uninstall.
Your other rights
Deletion is one of several rights you have under GDPR. You can also ask for a copy of your data, have it corrected, or object to how it is used — all at privacy@percep2.com.
The full picture of what Percep2 collects and why is in the Privacy Policy.